How to use Tapp Pay

Customers who are unable to use a mobile device can still benefit from fare capping using a reloadable Tapp Pay card. These cards are available at payment kiosks at any RTA transit center.

Currently, there is no cost to receive a card; however, customers are urged to keep this card and reload it to fully benefit from RTA’s new payment system and fare capping, as well as add a new card to the account should the card be lost or stolen. Contact RTA at 937-425-8300 if your card is lost or stolen.

You can only get Tapp Pay cards at RTA transit centers.

To create a personalized account, check your balance or reload the card, customers should login to the Tapp Pay Hub at www.iriderta.org/tapp-payhub.

Customers will need to enter a valid email address and create a password to load funds to their account. Within the hub, a complete account history can be viewed, and funds may be added at any time using a debit or credit card.

Register your Tapp Pay card on the Tapp Pay Hub using the highlighted numbers before the dash in the bottom-left corner of the card in order to take advantage of fare capping. (below)

Funds can also be added to a Tapp Pay card by using a payment kiosk at any RTA transit center. All kiosks accept credit cards, debit cards, and at Wright Stop Plaza the kiosks also accept cash. Customers should follow the prompts on the kiosk to add funds. Cash can also be used to add funds by going to one of RTA’s partner sales outlets. For a complete list of locations, click here.

Users who create multiple accounts or attempt to sign up for multiple promotions will have their Tapp Pay accounts shutdown and will be trespassed from RTA services for fraud.

What is fare capping?

How to use fare capping:

Automatically save money with fare capping!

To get started using Fare Capping on mobile, download Transit app and create an account. Add a credit or debit card to your account and add funds. Once funds are in your account and ready to use, tap “ride now” when you’re boarding to open your account and scan your barcode on the payment reader.

If you're using a Tapp Pay card, make sure your card has funds. You can load funds in the Tapp Pay Hub, at any payment kiosk at the RTA transit centers, or through one of RTA's partner sales outlets located here.

Each time you scan your Tapp Pay barcode via a mobile phone, or tap your Tapp Pay card on the payment reader, it will subtract the cost of one ride from your account. Once your number of rides has reached $3, Tapp Pay’s promotional regular daily max rate, or $2.50 for eligible reduced fare customers, any other trips you take that service day will be free!

 

 

 

Once your number of rides has reached $3 on Tapp Pay any other trips you take that day will be free! By loading just $3.00 on your account at the beginning of the day after your second trip, all rides are free and your account balance can stay at $0 for the rest of the day. That means no matter how many trips you take, your tap pay account will cap at $3, saving you money.

For reduced fares, applicable ID is required upon boarding after scanning and the Tapp Pay promotional reduced rate of $0.75 will be deducted from your account, until your reach the Tapp Pay promotional reduced day pass rate of $1.50. Just remember to scan every time you board, even after you reached the cap for that day. Don’t worry, no more funds will be taken from your account.

The same principle applies for monthly travel. Once your number of scans or taps has reached the cost of what would equate to $30–Tapp Pay’s promotional regular monthly max rate – you can ride free for the rest of the rolling 31-day period. On day 32. The clock starts over.

You must have enough funds in your account in order to use Tapp Pay when you ride. Customers who receive the “Last Ride!” yellow warning on the payment reader, will need to load more funds before their next ride.

If enough funds are not loaded to your Tapp Pay account, the payment reader will make a sound, flash red, and you’ll receive a “Lack of Funds” message. This indicates you do not have enough funds and will need to add funds to your account in order to board.

Remember to always scan your Tapp Pay app within Transit, or tap your Tapp Pay card on the payment reader to pay your fare, rack up your rides, and benefit from fare capping. The more you ride, the more you save with Tapp Pay!

 

You can view your account balance at any time by selecting the gear icon in the top corner and viewing your settings in Tapp Pay. The value in your account will be displayed under Tapp Pay in the menu.

 

You’ll notice your account balance will stay the same no matter how many times you scan once you’ve been capped. If you’re unsure if you’re reached your 31-day cap, call our call center at (937) 425-8300.

If you still have previously purchased Tapp Pay passes in your account, you can use those passes by going to your Transit profile under the gear icon and selecting the ticket you wish to use. This is strongly recommended before utilizing fare capping as you only have 365 days to use purchased bus passes before they expire.

 

No matter what your balance is, you can add funds to your account anytime, anywhere using Tapp Pay. You will only ever be charged for the rides you take, and all travel will be capped at $3 per day and $30 per 31-day rolling period during this promotional period when you use your Tapp Pay account.

Tapp Pay and fare capping allow for travel and financial flexibility, meaning you don’t need to try to guess the number of trips you’ll make in a given period. It solves the problem of people who can afford the least up-front costs paying the most.

1. Enter your email address to sign in to your account. 

2. Select Forgot Password when you are prompted.

3. Press Send email:

4. On your phone, check your email for a message from Transit.

5. Tap the Reset Password link in the email. The link will open in Transit.

6. Follow the steps to reset your password and setup your payment details.

7. Remember your new password!